Effective Date: 19/12/2024

 

Welcome to GulfPack. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and store your data when you interact with our website www.gulfpack.com.sa.

By accessing or using our Site, you consent to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using the Site.

 

1. Introduction

At GulfPack, we prioritize your privacy and transparency regarding how your data is managed. This Privacy Policy reflects our commitment to compliance with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations. and international data protection regulations, including the General Data Protection Regulation (GDPR).

This document explains:

1. What personal data we collect.
2. How and why, we process your personal data.
3. Your rights regarding your personal data.
4. How cookies and tracking technologies are used on our Site.

 

2. Scope of the Policy

This Privacy Policy applies to:

1. Visitors to our Site.
2. Individuals who interact with us through online forms, email inquiries, or other communication channels.

This Privacy Policy does not cover third-party websites or services linked to our Site. Please review the respective privacy policies of external platforms for details about their practices.

 

3. Information We Collect

We collect the following types of data, depending on how you interact with our Site:

 

3.1 Personal Data You Provide

You may voluntarily provide personal data, including but not limited to:

1. Full name
2. Email address
3. Phone number
4. Job title or role
5. Company or organization
6. Details provided via contact forms, feedback, or inquiries

 

3.2 Automatically Collected Data

When you access our Site, we automatically collect technical and usage information, such as:

1. IP address
2. Browser type and version
3. Operating system
4. Referring URLs
5. Time zone settings and language preferences
6. Pages viewed and time spent on the Site

 

3.3 Cookies and Similar Technologies

We use cookies and related tracking technologies to collect information about your interactions with our Site. These include:

1. Browser cookies
2. Web beacons
3. Session and persistent cookies

 

For a detailed explanation, see Section 8: Cookie Policy.

 

4. Legal Basis for Data Processing

We process personal data under the following legal bases:

For Saudi Users

We will collect and use your Personal Data in accordance with the Personal Data Protection Law (“PDPL”) and its Implementing Regulations, and any further rules or regulations issued thereunder from time to time, or from competent authorities including the Saudi Data & AI Authority (SDAIA) and any other competent authority pursuant to the PDPL.

Depending on the purpose of the processing activity (see Section ‎5 below), the legal basis for the processing of your Personal Data will be one of the following:

1. Consent – Your explicit approval for data collection and processing.
2. Legitimate Interest – Processing data necessary for the improvement of our Site and services.

 

For EU Users General Data Protection Regulation (“GDPR”):

1. Consent – Obtained when you voluntarily provide data or accept cookies.
2. Performance of a Contract – Necessary for fulfilling your requests.
3. Legitimate Interest – For analytics, security, and operational efficiency.
4. Legal Obligation – Compliance with applicable legal requirements.

 

5. Purpose of Data Collection

We use the collected data for the following purposes:

5.1 Service Delivery

• Responding to your inquiries and requests.
• Providing access to Site features.

 

5.2 Website Optimization

• Monitoring and analysing Site performance.
• Personalizing your user experience.

 

5.3 Compliance and Security

• Ensuring compliance with applicable laws and regulations.
• Detecting and mitigating fraud or unauthorized access.

 

5.4 Communication

• Sending updates about Site improvements or policy changes.
• Responding to feedback and enhancing user satisfaction.

 

6. Data sharing

We do not sell or rent personal data. However, we may share your Personal Data with our group entities (including holding company, subsidiaries and affiliates) for the purpose of providing you with the products or services. Such other entities may also process your Personal Data on behalf of GulfPack and at its request, we may also share your information in the following circumstances:

 

6.1 Service Providers

We partner with trusted third-party vendors for:

1. Web hosting and maintenance
2. Analytics services (e.g., Google Analytics)

 

6.2 Legal and Regulatory Requirements

We may disclose data to comply with legal obligations or respond to valid requests from governmental authorities.

 

6.3 Business Transactions

In the event of a corporate merger, acquisition, or sale of assets, your data may be transferred to the new entity.

 

 

7. International Data Transfers

As a globally accessible website, your data may be transferred across borders. These transfers comply with all applicable laws, ensuring adequate data protection standards are met.

 

For EU Users

Transfers outside the EEA adhere to:

1. Adequacy Decisions by the European Commission.
2. Standard Contractual Clauses (SCCs) to ensure GDPR compliance.

 

8. Cookie Policy

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us provide a better user experience by:

1. Storing user preferences (e.g., language settings).
2. Analysing user behaviour to improve Site functionality.

 

8.2 Types of Cookies We Use

Essential Cookies

1. Necessary for the operation of our Site.
2. Examples: Session cookies for login authentication.

Performance Cookies

1. Collect anonymized data for Site optimization.
2. Examples: Page load times, traffic sources.

Functional Cookies

1. Remember your preferences to enhance user experience.
2. Examples: Language selection, region settings.

Analytics and Tracking Cookies

1. Track user behaviour to measure performance.
2. Examples: Google Analytics cookies.

 

8.3 How to Manage Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.

Retention Periods:

1. Contact Form Submissions: Retained for 2 years.
2. Analytics Data: Retained for 26 months.
3. Server Logs: Retained for 12 months.

After the retention period, data is securely deleted or anonymized.

10. Data Security

We implement robust security measures to protect your data, including:

1. Encryption for sensitive information
2. Secure servers and firewalls
3. Regular system audits and vulnerability testing

While we take every precaution, no system is completely secure. Please notify us immediately if you suspect unauthorized access to your data.

11. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data:

For Saudi Users (PDPL):

• Access: Request access to your personal data.
• Correction: Request updates or corrections to inaccurate data.
• Restriction: Request limited processing under certain conditions.
• Destruction: Request destruction of your personal data, unless statutory or judicial requirements require otherwise.
• Withdraw your consent: where GulfPack obtained your consent to process Personal Data (without this withdrawal affecting the lawfulness of any processing that took place prior to the withdrawal), unless statutory or judicial requirements require otherwise.

 

For EU Users (GDPR):

• Access: Request a copy of your personal data.
• Rectification: Correct inaccuracies in your data.
• Erasure: Request data deletion (“right to be forgotten”).
• Portability: Transfer your data to another service provider.
• Objection: Object to processing for direct marketing or other purposes.

12. Managing Your Preferences

12.1 Communication Preferences

You can opt out of communications by using the “unsubscribe” link in our emails or contacting us directly.

 

12.2 Cookie Preferences

To update your cookie settings, use your browser’s cookie management options.

 

13. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing personal data.

 

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Effective date”.

 

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your data, please contact us by sending email to enquire@gulfpack.com.sa

 

Last Updated:19/12/2024